TERMS AND CONDITIONS
Terms of and Conditions Lights on Africa Destinations & Safaris
Bookings and subsequent contracts shall be deemed to have been concluded in Tanzania and shall be interpreted according to the laws of the United Republic of Tanzania.
The Company reserves the right to decline any booking without outlining the reasons for it.
DEPOSIT & PAYMENT
A 35% deposit is required to secure a booking. This deposit forms part of the payment for the trip and shall be offset to the total amount charged to the client/agent.
If the full amount is not paid at least six (6) weeks prior to departure, the Company reserves the right to treat the booking as cancelled and the deposit shall be forfeited.
When to book your Safaris: It is better to book as far in advance as possible to ensure availability of rooms and other services at the time you wish to travel, especially during the peak seasons (July & August and Christmas time). This is especially important for those wishing to travel on private custom safaris and those adding extensions to the scheduled trips.
Clients/Agents booking within six (6) weeks of tour departure are required to pay the full amount immediately to secure the reservation.
All bank charges are to be settled by the client or agent respectively. This includes transaction fees charged by our bank.
The amount shown on the invoice is the amount that needs to reflect in our account and should bank charges have been deducted, we would have to invoice you subsequently.
Transportation: The Company may, at its discretion, use Land Cruiser, Land Rover, Min-buses or any other suitable transport subject to weather and other condition ( a request for a specific type of vehicle will be considered). The company reserves the right to employ the service of subcontractors. English/French and Spanish driver guides are provided. All tours start and end in Arusha.
For amendments of existing bookings done by the client/ agent (e.g. departure dates, air tickets, accommodation, number of participants etc) a handling fee of 50 USD per booking applies. The handling fee will be charged in addition to the service provider fees.
Cancellations must be sent in writing to the office that confirmed the reservation. Cancellations shall only be effective from the date of receipt of cancellation by the booking office. In case of a booking cancellation, the Company shall return the full deposit.
If a booking is cancelled the client is subject to a cancellation fee as follows:
until 3 months prior to departure – 25% Cancellation Fee
3-2 months prior to departure – 50% Cancellation Fee
2-1 months prior to departure – 75% Cancellation Fee
less than a 1 month prior to departure – 100% Cancellation Fee
The Company reserves the right to cancel any tour at its sole and absolute discretion, without prior notification in instances where this is unavoidable. However, in that case the Company agrees to refund all monies already paid by the client. This shall be the Company’s sole responsibility to the client and no claim for any damages, howsoever arising, shall accrue against the company.
PASSPORTS, VISAS & TRAVEL PAPERS
It is the client’s sole responsibility to ensure that passports, visas, health certificates, proof of vaccinations and any other documentation required are all in order for the countries to be visited.
The Company cannot be held liable for any consequences, damages or claims if the client does not attend correctly to the client’s documentation and related matters prior to commencement of the tour.
All customers travelling with Lights on Africa are required to have fully comprehensive travel insurance.
The policy needs to be valid from the date that the initial order is placed so as to provide cover for a cancellation prior to departure.
During travel the insurance needs to provide comprehensive medical, evacuation and repatriation cover.
At any time, all baggage and personal effects are at the client’s responsibility and the Company does not accept any liability for any loss or damage of any personal effects, howsoever arising.
Clients are entitled to one bag of not more than 15 kg (backpack or soft bag – no hardtop suitcase) and a daypack. The Company reserves the right to refuse excess baggage. Please notice that on our trekking tours and on some “bush” flights other baggage regulations may apply.
The client accepts that all tours are of an adventurous nature and involve an element of personal risk. Neither
COVID-19 -TERMS AND CONDITIONS UPDATES-APRIL 2020:
As events around the world continue to unfold with respect to the coronavirus pandemic, we find ourselves together in a set of unusual and difficult circumstances. How we choose to embrace the challenges that lie ahead will likely become the legacy of our generation; a defining moment that could have a profound impact on our planet.
As a family ourselves, we have great empathy for the challenges facing our guests, as well as our staff, wanting to ensure their health and safety, and that of their loved ones.
For guests with existing bookings or those planning to travel in the near future, we have introduced more flexible terms, allowing them to postpone for travel up to 15 December 2021 without penalty and delaying the timing of deposits and final payments. Our reservations team is available to review all guest enquiries, which will be assessed on a case by case basis. Please get in touch should you have any questions or need to discuss your travel plans with us.
- Bookings can be postponed for travel up to 15 December 2021 without penalty
- Standard Ts & Cs apply to new booking dates – final payment is determined by the actual travel date
- Where 2020 bookings are postponed to the same season in 2021, 2020 rates will be honoured
- When new travel dates fall into a different season, whether 2020 or 2021, the new season rate applies
- If guests wish to postpone but don’t yet know their new travel dates, they have until 31st July 2020 to confirm their new travel dates.
Our thoughts are with you all as you navigate this very challenging time. Please do not hesitate to reach out to us if we can be of further assistance, or if you have specific bookings you wish to discuss. We are in this together and hope that we emerge stronger, once this uncertain time passes.